Terms and Conditions
contact@hadesflow.com
1. About Us
HadesFlow Ltd, based in Sofia, Bulgaria, provides AI-driven automation services to clients internationally.
For questions or support, contact: contact@hadesflow.com
2. Services We Provide
Depending on your selected plan (Basic, Advanced, Pro), we may deliver:
- Custom AI agents and agentic systems
- Workflow automations
- AI chatbots
- Third-party API integrations
- Hosting (managed cloud or self-hosted)
- Consultations & onboarding
- Ongoing support and maintenance
The exact features vary by plan and are shown in our pricing comparison.
3. What We Expect From You
To ensure a smooth project, you agree to:
- Provide timely, accurate information
- Maintain access to required third-party services (APIs, tools, platforms)
- Ensure hosting/server availability (for self-hosted setups)
- Comply with applicable laws, including GDPR
4. Payment Terms
Unless otherwise agreed:
- 50% upfront and 50% upon delivery for project-based work
- Monthly subscription fees for ongoing support plans
- All payments must be made via bank transfer
- Payments must be made on time; late payments may delay work or pause services
If you choose not to subscribe to a support plan, you are responsible for maintaining your automations.
We can provide ad-hoc maintenance for an additional fee.
5. Deliverables, Ownership & Licensing
We use a hybrid ownership model:
You fully own:
- Your data
- Your configurations and settings
- Any custom logic or code developed specifically for your workflow
- The final implemented automation or agent
HadesFlow retains ownership of:
- Reusable components, internal frameworks, connectors
- Proprietary modules, templates, and libraries
- System architecture and supporting tools
Your license
You receive a perpetual, non-exclusive license to use any part of the system that includes HadesFlow-owned components.
For self-hosted deployments, you may continue using the system after contract termination - support is not included unless purchased separately.
6. Hosting Options
Managed Cloud Hosting (Basic & Advanced)
We host, manage, and monitor your automations on a secure cloud environment.
Self-Hosted Hosting (Advanced & Pro)
You may choose to run the solution in your own environment (server, VPS, on-premise, cloud account).
Your responsibilities include:
- Maintaining server uptime
- Applying security best practices
- Ensuring correct configuration
- Performing updates and monitoring
- Managing API keys and credentials
HadesFlow cannot be liable for issues caused by misconfigurations or downtime in your own environment.
Optional: HadesFlow Server Configuration
If you do not have a technical person to set up the server, we can fully configure the environment for you. After setup, maintenance remains your responsibility unless a support plan is purchased.
7. Support & Maintenance
Support levels vary by plan and may include:
- Email support
- Discord (chat) support
- Emergency calls (Advanced: up to 2/month, Pro: unlimited)
- Monthly meetings (Basic: 1, Advanced: 2, Pro: 4)
- Monthly performance & ROI reports (Pro only)
Upgrade anytime
Bug Fixes
We fix bugs as quickly as reasonably possible.
If an issue is complex, we will discuss timelines with you.
8. Delivery & Timelines
We always strive to meet agreed deadlines.
Delays may occur due to:
- late client responses
- third-party service or API downtime
- hosting provider issues
- limitations or changes in external tools
We will keep you informed in all cases.
9. Refund Policy
Refunds are not standard but may be offered if:
- a project is canceled early
- agreed deliverables are not met
- a critical issue occurs that cannot be resolved
Subscription fees already billed are non-refundable.
10. Third-Party Services & APIs
Our systems may integrate with third-party service providers. Important notes:
- These services operate under their own terms
- We cannot control how they store or process data
- API changes, downtime, or pricing changes are the responsibility of the provider
- We ensure correct configuration during delivery but cannot guarantee third-party stability
Privacy-focused clients may choose self-hosted or private LLM setups.
11. Data Protection & GDPR
We take compliance seriously.
Our role:
HadesFlow acts as a Data Processor.
Your role:
You are the Data Controller.
We commit to:
- Processing data only for operational purposes
- Following GDPR principles
- Not using your data to train models
- Deleting your data from our systems upon request or termination
You are responsible for:
- Ensuring your use of the service complies with GDPR
- Informing your own end-users where required
- Choosing EU-only hosting or self-hosting if applicable
12. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for:
- third-party outages
- self-hosted misconfigurations
- API failures or changes
- indirect, incidental, or consequential damages
- loss of revenue or data caused by third-party systems
Our total liability is limited to the total amount paid for the specific project or service.
13. Termination
Either party may terminate the agreement in writing if a breach is not resolved within 14 days.
After termination:
- Self-hosted systems remain yours to use
- We delete your data from managed cloud systems
- Access to support ends unless a separate agreement is made
14. Confidentiality & NDA
Both parties agree to keep all technical, business, and client information strictly confidential during and after the relationship.
Information may not be shared with third parties without written consent.
Confidentiality obligations continue indefinitely.
15. Portfolio Rights
We may showcase your project (logo, case study, screenshots) only if you give explicit consent.
If you prefer to stay private, we will not display or mention your project.
16. Governing Law
These Terms are governed by Bulgarian law.
Disputes will be resolved by the competent courts in Bulgaria.