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Feature Comparison
| Feature | Basic | Advanced | Pro |
|---|---|---|---|
| Updates, fixes & maintenance | |||
| Proactive monitoring | |||
| Critical-issue response within 2 hours | |||
| Email support | |||
| Dedicated support channel (Mon–Fri, 9:00–17:00 CET) | |||
| 24/7 emergency access | |||
| Monthly support call | 1 × 30 min | 1 × 45 min | 2 × 45 min |
| Priority handling | |||
| Monthly performance summary | |||
| Fully customised logic & unlimited integrations | |||
| Included development hours | None | None | 8 hrs / month |
| Named account manager |